Shipping and Returns

Shipping:

Sak Saum hears you! We are trying our best to balance our online business and take care of both Sak Saum Ministry. Our 2024 shipping options within the U.S.A. include: 

Updated January 17, 2024 - We have updated our standard U.S. shipping from a single flat standard rate to a rate based on order price. We believe that this will allow for a more fair shipping price for all of our partners.  Orders less than $500 will have a standard rate of $16.00 and orders over $500 will have a rate of $21.00.  Standard shipping will be send UPS Ground or USPS Ground.

You still have the option of selecting Priority Mail as a shipping option. 

All online orders will be processed and shipped within 24-48 hours, Monday to Friday.

**Orders received on Friday will be sent the following Monday.

**Orders received on a holiday will be sent the following business day.

Sak Saum is not responsible for shipping delays due to weather, etc. 

 

International Orders:

Sak Saum is not an export agent. International shipments are sent with a customs declaration form inside and outside of the box to identify its contents. International customers are responsible for any and all duties, taxes and fees. International customers are also expected to know the requirements for shipments sent into their country. Any rejected shipments are not the responsibility of Sak Saum.

International orders have 2 shipping choices. Sak Saum highly recommends DHL as the most reliable and quickest option. We have had significant delays and lost items/orders with USPS International Priority Mail. While we do not recommend this option, we provide it as requested by our international partners. Please carefully consider shipping options before ordering.

Returns:

If you are not completely satisfied with your Sak Saum purchase, we will gladly accept the return or exchange of new, unworn, unwashed or defective items within 30 days of receipt of purchase. Items returned for reasons other than manufacturer defect must be in salable condition without evidence of wear and tear.

Due to the fragile nature of coconut materials, Sak Saum will not accept responsibility for broken or damaged coconut buttons or materials. 

Shipping costs are not provided for returns, other than manufacturer defect. 

All returns or exchanges must include your original sales receipt, the item(s) in question, and must be returned to Sak Saum. All return shipments are required to be packaged properly in such a way as to prevent damage to the item. Additionally, notification to Sak Saum of the return must be made prior to the return of the item(s) so we can coordinate the return. Returns received without notification may be returned to sender or remain uncredited until such a time as contact is established, wherein the item will at that time be considered received and the 30-day rule applied.

UPDATE: Effective June 1, 2019 purchases of clearance or Last Chance merchandise are final. We will not be able to accept returns of these items.

**ALL Sak Saum products and designs are are owned by Sak Saum For Freedom, they are NOT to be copied, reproduced or be subject to misleading information about the origin of their design.