Holiday Orders: All orders must be submitted by 4pm December 12, 2019 to ensure holiday delivery. We will be working in Cambodia between December 16 and January 8, 2020. Orders received during this time will be sent on January 9, 2020. Thank you for partnering with Sak Saum!

Shipping and Returns

Shipping:

Sak Saum hears you! We are trying our best to balance our online business and take care of both Sak Saum Ministry. Our 2019 shipping options within the U.S.A. include: 

$5 flat rate shipping option on all orders - orders using this method will be sent via ground shipping.

You still have the option of selecting Priority Mail as a faster shipping option. 

All online orders will be processed and shipped within 24-48 hours, Monday to Friday.

**Orders received after 2pm Mountain Time on Friday will be sent the following Monday or Tuesday.

**Orders received on a holiday will be sent the following business day.

Sak Saum is not responsible for shipping delays due to weather, etc. 

 

International Orders:

Sak Saum is not an export agent. International shipments are sent with a customs declaration form inside the box to identify its contents. International customers are responsible for any and all duties, taxes and fees. International customers are also expected to know the requirements for importing into their country. Any rejected shipments are not the responsibility of Sak Saum.

Returns:

If you are not completely satisfied with your Sak Saum purchase, we will gladly accept the return or exchange of new, unworn, unwashed or defective items within 30 days of receipt of purchase. Items returned for reasons other than manufacturer defect must be in salable condition without evidence of wear and tear.

Due to the fragile nature of coconut materials, Sak Saum will not accept responsibility for broken or damaged coconut buttons or materials. 

Shipping costs are not provided for returns, other than manufacturer defect. 

All returns or exchanges must include your original sales receipt, the item(s) in question, and must be returned to Sak Saum. All return shipments are required to be packaged properly in such a way as to prevent damage to the item. Additionally, notification to Sak Saum of the return must be made prior to the return of the item(s) so we can coordinate the return. Returns received without notification may be returned to sender or remain uncredited until such a time as contact is established, wherein the item will at that time be considered received and the 30-day rule applied.

UPDATE: Effective June 1, 2019 purchases of clearance or Last Chance merchandise are final. We will not be able to accept returns of these items.

**ALL Sak Saum products and designs are are owned by Sak Saum For Freedom together with Change by Sak Saum, they are NOT to be copied or reproduced.